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Alternatively, you can contact our Customer Service to help you reset your password
Amendment or Changes to the Policy
Solarbet also regularly consults the EU privacy laws and the Organisation for the Economic Co-Operation and Development (OECD) guidelines to ensure the privacy of its players.
When accessing internet, browsers or client software may transmit information to the servers that host the websites you visit. This information will generate statistics about the visitors of the website which will be used for marketing purposes and help us improve user experience.
Personally Identifiable Information
We collect your personal information that can help us identify you. This information may include, but is not limited to:
Furthermore, these details will enable us to contact you for different purposes and deliver the best service we can offer. This personal information will also be used for marketing purposes, to notify you every time we have special offers, promotions and events.
You acknowledge that the information provided by you may amount to personal or sensitive data under the Data Protection Act of 1998, and by using the Websites, you give your consent to your data being processed as provided under this policy.
Disclosure on Use of Your Information
By registering an account with us you accept that we may retain your user information and that it may be held by us or provided to a third party company which processes it on our behalf.
Your information may be processed such as, but not limited to the following instances:
We likewise reserve the right to perform statistical analyses of user's behaviour and characteristics in order to measure interest in, and use of, the various areas of the sites and, in addition, to inform advertisers of such information as well as the number of users that have been exposed to or who have clicked on their advertising banners. We will provide only aggregated data from these analyses to third parties.
Solarbet is a member of various associations aimed at protecting the integrity of sports and betting in order to prevent manipulation of competitions. As such, the parties (Solarbet and the respective associations) reserve the right to access and share your data for purposes of monitoring betting activities.
You may wish to tick the appropriate boxes on the registration form if you wish to receive information about promotional offers. If at any time you wish to change these elections, please contact our customer support representative.
For marketing and promotional purposes, we reserve the right to publish on the Websites and other promotional material details of any of your wins and/or prizes received. We may publish your user names or abbreviated names, the amount of the win and any other information to promote the Websites, where necessary.
We maintain the utmost available means to ensure that your information remains safe with us. All information is transferred using encryption technologies and once stored on our servers, it is maintained safe using the latest technologies available today. Both our web site and software use all available means to maintain data accuracy and privacy and to protect your data from being misused and/or lost.
As the security of all communications via the internet is not completely secure, we cannot guarantee the security of any information that you will provide to us in the course of the provision of our services. By using the Websites, you hereby acknowledge and accept the inherent security implications of using the internet and we accept no liability to you for any direct, consequential, incidental or punitive losses or damages arising out of such an occurrence.
Kindly note that we will keep your information for so long as reasonably required for the purposes for which they were obtained. We may be required in certain instances to retain your information for an indefinite period.
Secure disposal is required for all media as related to the Company’s interactive gambling production site, regardless of the information contained thereon.
Data Access and Updates
Users may at any time make a written request for a copy of their personal information held by us to the addresses indicated below. We will disclose to you your personal data held by us. You may also notify us of any updates, amendments and corrections to previously collected user information by contacting our Customer Support. Further, upon your request, we will delete user information as outlined above on our database; however, it may be impossible to delete your entry without some residual information remaining because of back-ups and records of deletions.
If you have any queries or comments about this policy please contact us through our Customer Support, details of which can be found in the Contact Us and Help section of the Website.
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Each customer is only allowed to register to use a single Solarbet account. In the event that Solarbet detects that you have more than one account, the relevant department will ask you to confirm the only account is used, the remaining accounts will be locked. If there is no response, Solarbet reserves the right to handle accounts that you own.
We take strict measures to create and maintain the most secure betting environment possible for our customers. We take care in protecting customer information with care.
When registering, players should provide the required information exactly as shown on the ID card to facilitate the deposit or withdrawal transactions later.
To retrieve your Password, simply click on the Forgot Password section in the right corner of the screen. The system will send a temporary password to your email address.
VIP is Solarbet's membership level program. We have 5 levels of Bronze, Silver, Gold, Platinum and Diamond. The higher the level, the more benefits and incentives players will enjoy.
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